Making a claim

To make a CTP claim, you will need to comply with the legal claim notification requirements and complete an Approved Injury Claim form, including a Prescribed Authority, provided by Allianz. The Injury Claim Form will require specific crash information and is designed to assist Allianz in making an early decision on your access to treatment.

Where Allianz obtains information using the Prescribed Authority, a copy of that information will be provided to you. Once you have returned the completed Injury Claim Form and Prescribed Authority to Allianz, a claims consultant will contact you to discuss your claim.

MAC is committed to supporting early access to reasonable and necessary treatment to optimize your recovery from your injury, and providing a properly completed Approved Injury Claim Form and Prescribed Authority will assist MAC to achieve this goal.

How to make a claim for accidents up to 30 June 2016:

Step 1: Complete the Injury Claim Form including the Prescribed Authority using any of the following methods:

  • Print an Injury Claim Form
  • Complete the Injury Claim Form online
  • Call Allianz SA CTP on 1300 618 389; or visit Allianz at 89 Pirie Street Adelaide 5000 to obtain an Approved Injury Claim Form

Step 2: Sign and lodge your claim

  • Sign the completed Injury Claim Form including the Prescribed Authority
  • Send the completed Injury Claim Form including the Prescribed Authortity back to Allianz by mail to Allianz Australia SA CTP, GPO Box 2198, Adelaide SA 5001; fax to 1300 405 050; or deliver to the Allianz CTP reception desk at 89 Pirie Street, Adelaide 5000

Step 3: A claims consultant will then contact you to discuss your claim

Making a Fatality Claim

Contact Allianz SA CTP on 1300 618 389, or visit them at 89 Pirie Street Adelaide 5000 to discuss the process to make a fatality claim. The Fatality Claim Form can also be downloaded here.

How to make a claim for accidents after 30 June 2016:

Four private insurers will be responsible for management of CTP claims arising from motor vehicle accidents from 1 July 2016.  Those four insurers approved to provide Compulsory Third Party insurance in South Australia are:

  • AAMI
  • Allianz Australia Insurance Limited
  • QBE Insurance (Australia) Limited and
  • SGIC

For more information about making a claim with the above private insurers, please refer to the CTP Insurance Regulator’s website www.ctp.sa.gov.au.

Role of MAC

Role of MAC

The Motor Accident Commission, (MAC) will continue to be responsible for the management of all South Australian CTP claims arising from accidents which occur on or before 30 June 2016.

Allianz Australia Insurance Limited is the MAC’s CTP claims manager.  An injured person (or their relatives) should contact Allianz SA CTP for claims arising from accidents which occur prior to 1 July 2016.  If you have an existing CTP claim and would like information about its progress, contact Allianz SA CTP or phone 1300 618 389.

For accidents occurring on or after 1 July 2016, contact the CTP Regulator www.ctp.sa.gov.au or 1300 303 558.

MAC is the State’s Nominal Defendant in which it acts as ‘insurer of last resort’, to ensure people injured in accidents by unregistered/uninsured or unidentified motor vehicles have access to compensation.  Any claim against the Nominal Defendant for an accident occurring on or after 1 July 2016, should be referred to the CTP Insurance Regulator www.ctp.sa.gov.au

Need help with an existing claim?

Need help with an existing claim?

If you have a CTP claim for an accident prior to 1 July 2016 and would like information about its progress please phone Allianz SA CTP (The Motor Accidents Commission’s claims manager) or phone 1300 618 389.

Should you wish to make a complaint contact Allianz in the first instance.

If the issue cannot be resolved or you are not satisfied with the outcome you may wish to contact MAC on 08 84228100.
 
If you need assistance with a claim where the accident occurred on or after 1 July 2016, please refer to the CTP Insurance Regulator website at www.ctp.sa.gov.au or contact them on 1300 303 558.