Making a claim

To make a CTP claim, you will need to comply with the legal claim notification requirements and complete an Approved Injury Claim form, including a Prescribed Authority, provided by Allianz. The Injury Claim Form will require specific crash information and is designed to assist Allianz in making an early decision on your access to treatment.

Where Allianz obtains information using the Prescribed Authority, a copy of that information will be provided to you. Once you have returned the completed Injury Claim Form and Prescribed Authority to Allianz, a claims consultant will contact you to discuss your claim.

MAC is committed to supporting early access to reasonable and necessary treatment to optimize your recovery from your injury, and providing a properly completed Approved Injury Claim Form and Prescribed Authority will assist MAC to achieve this goal.

How to make a claim for accidents up to 30 June 2016:

Step 1: Complete the Injury Claim Form including the Prescribed Authority using any of the following methods:

  • Print an Injury Claim Form
  • Complete the Injury Claim Form online
  • Call Allianz SA CTP on 1300 618 389; or visit Allianz at 89 Pirie Street Adelaide 5000 to obtain an Approved Injury Claim Form

Step 2: Sign and lodge your claim

  • Sign the completed Injury Claim Form including the Prescribed Authority
  • Send the completed Injury Claim Form including the Prescribed Authortity back to Allianz by mail to Allianz Australia SA CTP, GPO Box 2198, Adelaide SA 5001; fax to 1300 405 050; or deliver to the Allianz CTP reception desk at 89 Pirie Street, Adelaide 5000

Step 3: A claims consultant will then contact you to discuss your claim

Making a Fatality Claim

Contact Allianz SA CTP on 1300 618 389, or visit them at 89 Pirie Street Adelaide 5000 to discuss the process to make a fatality claim. The Fatality Claim Form can also be downloaded here.

How to make a claim for accidents after 30 June 2016:

Four private insurers will be responsible for management of CTP claims arising from motor vehicle accidents from 1 July 2016.  Those four insurers approved to provide Compulsory Third Party insurance in South Australia are:

  • AAMI
  • Allianz Australia Insurance Limited
  • QBE Insurance (Australia) Limited and
  • SGIC

For more information about making a claim with the above private insurers, please refer to the CTP Insurance Regulator’s website www.ctp.sa.gov.au.

Careers at MAC

Careers at MAC

Manager, CTP

The Motor Accident Commission (MAC) is South Australia's leader in road safety behaviour change and education, and is dedicated to the safety of all South Australian road users. MAC will also continue to be responsible for the management of Compulsory Third Party (CTP) insurance claims for crashes that occurred prior to 30 June 2016. This includes the management of unsettled cases and provision of appropriate compensation for thousands of road trauma victims.

A key management position is now available within MAC's CTP Division. 

This dynamic position is primarily responsible for the management of MAC's CTP claims prior to the July 2013 reforms equating to $800m in liabilities. The incumbent will be required to deliver on service initiatives and liaise with key stakeholders to ensure claims are being managed appropriately and efficiently. 

Reporting to the Executive General Manager, CTP, responsibilities will include:

Managing strategic and business planning processes for CTP claims and contributing to the business planning process of CTP.
Managing and monitoring service providers in respect of the incumbent's core accountabilities, and primary accountability for MAC's performance on these themes ensuring that delivery is consistent with strategy.
Managing all resources allocated to the team efficiently, including preparing and maintaining budgets at the direction of the Executive General Manger, including the anticipation of emerging issues and clearly specifying the quality and quantity of resources and timing of outputs.


Selection Criteria:

Experience in management of CTP or personal injury claims in a common law jurisdiction.Ability to identify and analyse problems, including the identification of emerging issues, generating and evaluating solutions and making recommendations.
Ability to make informed, effective and timely decisions.
Establish and maintain productive relationships with key internal and external stakeholders.
Sound interpersonal, team and leadership skills and the ability to guide and coach staff and identify and address development opportunities.

Download detailed job and person specification Download  or requested via email.

Applications must address and demonstrate your experience, aptitudes and skills against the specification's Essential Minimum Requirements. Please forward your letter of application, together with a current resume, to Jacqui Cole, HR Admin Officer at Jacqui.cole@sa.gov.au.

Applications close Friday, 16 December 2016.

MAC's Workplace

MAC comprises a diverse mix of people forming a cohesive work environment that embraces new ideas and strategic thinking.

Staff are given the opportunity to continually develop their skills and knowledge to help MAC realise its vision and mission.

MAC is an equal opportunity employer and seeks highly motivated and result-oriented people who display the characteristics of our core values.

Our Values

Focused: We strive to achieve planned outcomes in all our activities by an approach to work that is:

  • Ethical – being honest and fair
  • Diligent – being hardworking and attentive
  • Efficient – being professional and well organised
  • Innovative – being forward thinking and creative
  • Accountable: We are responsible for our actions and delivering on our promises

Teamwork: We make teamwork work by recognising individual talents and being considerate of fellow staff members and partners.

Pride: We take pride in our contribution to MAC for the benefit of South Australian road users.