MAC Rescue Helicopter

MAC Rescue is South Australia's rescue helicopter service and conducts more than 1,000 missions across the state each year.

MAC Rescue comprises three helicopters and is used by the health and emergency service organisations to undertake medical retrieval, policing, bushfire management and search and rescue tasks.

MAC Rescue covers all areas of South Australia.

MAC took over the sponsorship of the State Rescue Helicopter Service in July 2009, further strengthening its commitment to reducing the number and impact of road injuries and deaths from motor vehicle crashes.

Who uses MAC Rescue?

A number of State Government organisations use MAC Rescue:

  • SA Health (MedSTAR Emergency Medical Retrieval Service) and SA Ambulance Service use the service to transport critically injured and ill patients from regional South Australia to major hospitals.
  • The SA Country Fire Service uses the service to assist fire-fighting operations in the country areas of South Australia.
  • SA Police use the service for crime prevention activities, search and rescue operations and also in the pursuit of motor vehicles and suspects.

Why is MAC Rescue so important to road safety?

Despite under a third of the State's population living in rural areas, more than half the casualties of road crashes occur on rural roads. Over 7,000 rural residents have been seriously injured or killed this past decade. In the same period, MAC has paid over $400 million for injuries arising from rural road crashes.

MAC Rescue is a critical part of rural road safety due to the emergency response services it can provide. On average, the helicopters respond to at least one medical trauma every two days, with the majority of these relating to road crash injuries. Furthermore, the helicopters physically attend about 12 serious crashes on country roads each month.

Making a claim

Making a claim

To make a CTP claim, you will need to comply with the legal claim notification requirements and complete an Approved Injury Claim form, including a Prescribed Authority, provided by Allianz. The Injury Claim Form will require specific crash information and is designed to assist Allianz in making an early decision on your access to treatment.

Where Allianz obtains information using the Prescribed Authority, a copy of that information will be provided to you. Once you have returned the completed Injury Claim Form and Prescribed Authority to Allianz, a claims consultant will contact you to discuss your claim.

MAC is committed to supporting early access to reasonable and necessary treatment to optimize your recovery from your injury, and providing a properly completed Approved Injury Claim Form and Prescribed Authority will assist MAC to achieve this goal.

How to make a claim for accidents up to 30 June 2016:

Step 1: Complete the Injury Claim Form including the Prescribed Authority using any of the following methods:

  • Print an Injury Claim Form
  • Complete the Injury Claim Form online
  • Call Allianz SA CTP on 1300 618 389; or visit Allianz at 89 Pirie Street Adelaide 5000 to obtain an Approved Injury Claim Form

Step 2: Sign and lodge your claim

  • Sign the completed Injury Claim Form including the Prescribed Authority
  • Send the completed Injury Claim Form including the Prescribed Authortity back to Allianz by mail to Allianz Australia SA CTP, GPO Box 2198, Adelaide SA 5001; fax to 1300 405 050; or deliver to the Allianz CTP reception desk at 89 Pirie Street, Adelaide 5000

Step 3: A claims consultant will then contact you to discuss your claim

Making a Fatality Claim

Contact Allianz SA CTP on 1300 618 389, or visit them at 89 Pirie Street Adelaide 5000 to discuss the process to make a fatality claim. The Fatality Claim Form can also be downloaded here.

How to make a claim for accidents after 30 June 2016:

Four private insurers will be responsible for management of CTP claims arising from motor vehicle accidents from 1 July 2016.  Those four insurers approved to provide Compulsory Third Party insurance in South Australia are:

  • AAMI
  • Allianz Australia Insurance Limited
  • QBE Insurance (Australia) Limited and
  • SGIC

For more information about making a claim with the above private insurers, please refer to the CTP Insurance Regulator’s website www.ctp.sa.gov.au.